FAQ

1

​How do I

use the products?

Instructions on how to use and prepare products are listed beneath each product on the shop page. In addition to, a detailed instruction card will be emailed to you with your purchased of the organic purple sea moss gel and/or elderberry syrup.

2

Payment

& Shipping

 All orders are handled in the order payment is received.  After payment is received, please allow up to 14-21 business days for processing(may take longer due to increase in clientele, holy feast days, and traveling obligations). After processing the order, shipping will be 3-5 business days. Each product is wonderfully and freshly homemade. Each product is made with patience and love to ensure customers' satisfaction. Shipping may vary depending on location.

3

Secure Ordering

& Payment Options

Partial payments, net 30 credit, or money orders will not be acceptable  forms of payments. All orders are secured when payment has been submitted via PayPal.  If you do not have an active PayPal account, please email kalayasjewelsforhealing@gmail.com to get more information on cash app or Venmo option of payment.

4

Returns

Refunds

No refunds or returns on item(s) purchased. ALL SALES ARE FINAL. PLEASE NOTE THAT WE ARE NOT RESPONSIBLE FOR ANY LOST OR UNDELIVERED PACKAGES, YOU MUST SUBMIT A CLAIM VIA USPS; NO REFUNDS WILL BE ISSUED

If you still have questions about any of the products, please send me an email. I will respond back as soon as possible or within 24 hours. 

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